EstateMate How can we help?
Step-by-step guides for residents and the people who run their communities.
Guides
- Can't log in, or forgot your passwordReset a forgotten password from the login screen, change it inside the app, and see why a new registration can't log in yet.
- Register and join your communityCreate your account in the app, pick your estate and property, and find out what happens while your community approves you.
- Ongoing access for people who come oftenRequest ongoing gate access for family, helpers, gardeners and long-term contractors, then follow the request until it's approved or declined.
- Stop the emails, keep the alerts: your notification preferencesGetting emails as well as alerts on your phone? Open the menu, tap Notification Preferences and switch off the ones you don't want.
- Report an issue to estate managementTap CREATE, choose Report an Issue, add the details and a photo, then follow your report and its status under TICKETS.
- Panic button, alerts and calling securityUse SECURITY on your home screen to send a silent panic alert, tip off management, warn your community or call security.
- What changed in visitor accessQuick Access is now Get Access on the Visitors tab. Choose the visitor type, add who's coming, then share or revoke the code.
- Who to contact: your estate or EstateMateEstateMate makes the app and your estate runs your community. See who to contact about leaks, levies, neighbours, registration approval or the app.
Can’t find what you need?
Send us the details and our support team will reply by email.