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  2. Privacy policy

Privacy policy

How we collect, use and protect personal information when you use EstateMate, written as plainly as a legal document allows.

Last updated

Legal copy migrates from the current policy. The text below shows the layout and headings only.

Who we are

EstateMate International (Pty) Ltd operates the EstateMate apps and web portal. For the purposes of POPIA, the estate or body corporate is usually the responsible party and EstateMate is the operator that processes information on its behalf.

What we collect

  • Account details: name, email address, phone number and unit
  • Visitor details you enter when you pre-authorise a guest
  • Maintenance reports, including photos and location
  • Device and usage information to keep the service running

How we use it

To run the service your estate has signed up for: letting visitors in, routing maintenance requests, sending notices and showing your levy account. We don’t sell personal information.

Who we share it with

Your estate’s trustees, managers and security, and the integration partners your estate has chosen, only as needed to provide the service.

Your rights

You can ask to see, correct or delete your personal information. Email info@estatemate.co.za and we’ll respond within the time POPIA allows.

Contact us

Questions about this policy? Email info@estatemate.co.za or call +27 81 848 3253.